Help without detours

Support

Common solutions and the information needed for a focused support request.

Quick solutions

These steps resolve the most common situations.

Tray icon is not visible

Open the hidden icons in the taskbar notification area. Windows may initially place new icons behind the arrow.

Icons do not respond

Restart Windows Explorer from Task Manager. The app detects the restart and reapplies the current profile.

Startup cannot be enabled

Open Windows Settings > Apps > Startup. If the app was disabled there, it must also be enabled there again.

Reset profiles

Exit the app and remove its local application data. For the portable version, the file is %LOCALAPPDATA%\DesktopIconSwitcher\settings.json.

Preview of version 1.1

Select icons and assign windows.

The new features will be available with version 1.1 in Microsoft Store.

Your icon selection per desktop

Press Ctrl + Alt + I to start selection. Mark icons with Ctrl + click and confirm with Ctrl + Alt + Enter. Esc cancels selection. Win + D reveals your desktop.

Move running windows

Ctrl + Alt + M opens the window and destination desktop dialog. The active window is selected initially. Your current desktop stays active after the move.

New shortcuts

Open the Desktop folder from the app and create a shortcut manually. If your current profile hides icons or shows a selection, new shortcuts are assigned to the active desktop while the app is running.

Update your installed version

Select “Check for Microsoft Store updates …” in Settings. For a Store installation, Windows performs the update. The portable version opens the Microsoft Store product page.

Try the interactive presentation →

Diagnostics

Share technical details safely.

Select “Save diagnostics …” in Settings. The report contains no desktop files and is never transmitted automatically.

Include with a support request

  • a short description of the expected behavior;
  • the steps that reproduce the problem;
  • your Windows version;
  • the generated diagnostic report;
  • optionally, a relevant local error log.

Contact

Do you need personal assistance?

Support address: support [at] intracom.at

Do not send confidential files or passwords. Diagnostic and error logs are shared only after you deliberately select them.